Warranty & Guarantee

Lovevora is committed to providing the highest quality products. All our electronic devices come with a comprehensive warranty to give you peace of mind.

1-Year Full Warranty

All LELO and Lovevora-branded devices are covered by a 1-year limited warranty from the original date of purchase. This warranty covers manufacturing defects that arise from faulty workmanship or materials.

10-Year Quality Guarantee

If your device develops a fault after the initial 1-year warranty period but within 10 years of purchase, you are entitled to a 50% discount on a new device from our website.

What is NOT Covered

• Normal wear and tear.
• Damage caused by misuse, accident, or neglect.
• Unauthorized repair or modification of the product.
• Consumable items like lubricants or cleaning sprays.

How to Make a Claim

To initiate a warranty claim, please contact our support team with your original order number and a description of the fault. We may request photos or videos of the issue to expedite the process.